The CEO's statement offering "sincere apologies" and claiming they "enhanced protocols" is downright offensive to the family. A woman walked into the hospital for a simple knee surgery and now has no feeling from her chest down because of an absurd inventory and administration blunder. This isn't bad luck or a fluke; it's pure, unadulterated negligence. Everyone in that chain of errors—along with the management that allowed such sloppy procedures—needs to be held accountable in court, because an apology won't give anyone their mobility back.